Terms of service

Last updated: 22 October 2026

1. About us

The website https://thepawsstudio.com (the “Site”) is operated by HILLECOM LLC, 8206 Louisiana Blvd NE, Albumquerque, New Mexico 87113, United States. Contact: contact@thepawsstudio.com.

In these Terms & Conditions (“Terms”), “we”, “us”, “our” and “The Paws Studio” refer to HILLECOM LLC. “You” and “Customer” refer to any person buying from the Site.

These Terms apply to all orders placed on the Site. Please read them carefully before ordering. Nothing in these Terms affects your statutory rights as a consumer.

2. Use of the Site

You must be at least 18 years old to place an order. You agree not to use the Site or our products for any unlawful purpose, and not to copy, reproduce, sell or exploit any part of the Site without our prior written consent.

3. Our products

We sell accessories and care products for dogs and cats, including the CleanPaws™ Mat and pet hair removal brushes. We describe and photograph our products as accurately as possible, but minor variations in colour or finish may occur depending on your screen settings.

Products are subject to availability. We may limit quantities per customer or withdraw a product from sale at any time.

4. Pet safety

Our products are designed for domestic pets and must be used in line with the instructions provided. Please:

  • choose the right size for your pet and check the product before each use;
  • supervise your pet when using the product, as our products are not chew toys;
  • stop using the product and consult your vet if your pet shows signs of irritation, allergy or discomfort.

We are not responsible for harm caused by using a product other than as intended or instructed. This does not limit our liability under section 11 below.

5. Orders

Your order is an offer to buy. The contract between us is formed when we send you an email confirming that your order has been dispatched. We may decline an order for a legitimate reason, for example suspected fraud or an obvious pricing error. If we do, we will tell you and refund any payment in full.

Please make sure the information you give us is accurate and up to date. We are not responsible for delays caused by an incorrect delivery address.

6. Prices and payment

All prices are shown in pounds sterling (£) and include VAT and any import duties. Delivery charges, if any, are shown before you complete your order. You will not pay any additional charges on delivery.

We may change our prices at any time, but you will pay the price shown when you placed your order.

We accept Visa, Mastercard, American Express, Diners Club, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. Payment is taken when you place your order.

7. Delivery

We deliver to addresses in the United Kingdom. Estimated delivery time is 4 to 8 working days. Delivery times are estimates, but unless agreed otherwise, we will deliver within 30 days of your order.

If we fail to deliver within that time, you may set a reasonable new deadline. If we miss it, you can cancel the contract and receive a full refund.

8. Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order within 14 days from the day you (or someone you nominate) receive the goods, without giving a reason.

To cancel, email us a clear statement at contact@thepawsstudio.com, or use the model cancellation form below. You must return the goods within 14 days of telling us you wish to cancel. Unless stated otherwise, you are responsible for the cost of returning the goods.

We will refund the price of the goods and standard delivery costs within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is earlier. We will refund you using the same payment method you used.

You may handle the goods as you would in a shop to check them. We may reduce your refund if the value of the goods has been reduced because you handled them more than necessary.

For hygiene reasons, this right does not apply to sealed goods that have been unsealed after delivery and are not suitable for return, for example grooming products that have been used on your pet.

Model cancellation form
To: HILLECOM LLC, [address], contact@thepawsstudio.com
I hereby give notice that I cancel my contract of sale of the following goods: [ ]
Ordered on [ ] / received on [ ]
Name: [ ] · Address: [ ] · Signature (if on paper): [ ] · Date: [ ]

9. Your statutory rights

Under the Consumer Rights Act 2015, the goods we sell must be of satisfactory quality, fit for purpose and as described. If they are not:

  • within 30 days of delivery, you can reject the goods and get a full refund;
  • after 30 days, you can ask for a repair or replacement. If this is not possible or fails, you can get a price reduction or a refund;
  • if a fault appears within 6 months of delivery, it is presumed to have existed at delivery unless we prove otherwise;
  • you can bring a claim for up to 6 years after delivery (5 years in Scotland).

If goods are faulty, we will cover the cost of returning them. Contact us at contact@thepawsstudio.com with your order number, a description of the fault and, if possible, photos.

10. Intellectual property

All content on the Site (text, images, logos, trade marks, designs and code) belongs to HILLECOM LLC or its licensors. You may not use it without our prior written consent.

11. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. We are not responsible for loss that is not foreseeable or for business losses.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be limited under the Consumer Rights Act 2015.

We do our best to keep the Site available and error-free but cannot guarantee uninterrupted access.

12. Personal data

We process your personal data in line with our Privacy Policy, the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.

13. Complaints

If you have a complaint, please contact us first at contact@thepawsstudio.com. We aim to reply within [5] working days. We are not currently signed up to an alternative dispute resolution (ADR) scheme. You can also get advice from Citizens Advice (www.citizensadvice.org.uk).

14. Governing law

These Terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

15. Changes to these Terms

We may update these Terms from time to time. The version in force when you place your order applies to that order.

16. Contact

HILLECOM LLC, 8206 Louisiana Blvd NE, Albumquerque, New Mexico 87113, United States.
📧 contact@thepawsstudio.com